Customer Service Center
RePower focuses on customers’ requirements and builds up the service system of pre-sales, during sales and aftersales, aiming to provide solutions and improve customers’ experience.
Customer satisfaction-oriented service has always been a priority and a criteria in the culture of RePower. We always strive for adhering to our principle of prioritizing customers‘ services first and efficient solution, striving to create a win-win business relationship.
RePower Service System
RePower establishes a standardized service system covering solution design, implementation management and after-sales support, delivering comprehensive, professional solutions to meet customers requirements.
Solution Design
● Requirement analysis and confirmation
● Solution architecture design
● Technology selection and validation
● Prototyping / proof of concept (PoC)
● Detailed design and specification
● Risk assessment and mitigation
● Solution review and delivery preparation
Implementation Management
● Project Planning and Initiation
● Resource Coordination and Team Management
● Progress Monitoring and Change Control
● Risk Management and Issue Resolution
● Quality Assurance and Control
● Communication and Status Reporting
● Acceptance and Handover
After-sales Support
● Service Desk and Incident Response
● Troubleshooting and Technical Support
● Proactive Maintenance and Optimization
● Knowledge Management and Training
● Upgrade and Change Support
● Customer Feedback and Satisfaction Management
● Contract Renewal and Value-added Service Expansion
RePower Global Warranty Policy
Dedicated to seamless international customer support
Limited Warranty Coverage
All products undergo triple-phase quality validation. Standard warranty period: 1 years from shipment date. Defects caused by materials/workmanship qualify for free repair/replacement (excluding consumables).

Global Tech Support
Offering 24/7 online tech support. Remote diagnostics available in all timezones. 85%+ common issue resolved within 4 business hours.

Worldwide Repair Network
Services provided through:
• Local authorized centers (50+ countries)
• Express depot repair (5-10 business days turnaround)
• Advance Replacement Program (eligible regions)

Customer Value Program
Exclusive benefits:
• Free annual maintenance kit
• Cross-border trade-in discounts
• Priority access to firmware upgrades

Warranty Limitations
Void if:
a) Unauthorized modification/tampering
b) Improper voltage/power supply usage
c) Force majeure events (war, natural disasters)


Download Center
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Product Material
1、Power Battery Cell Test System HRCDS-6V
808.7KB
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2、Module&PACK Test System HRCDS-60V100V.pdf
582KB
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3、Module&PACK Test System HRCDS-100V~500V.pdf
584.3KB
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4、High Voltage&High Current Battery Test System.pdf
582.4KB
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1
Product Certification
1、HRCDS-±6V500A-A CE-EMC cert.pdf
1.3MB
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2、HRCDS-±6V500A-A EN 62477-1 Cert.pdf
1.3MB
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3、HRCDS-±6V500A-A EN 61010 Cert.pdf
1.3MB
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4、1000V250A_CE_EMC certification.pdf
240.2KB
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5、1000V250A_CE_LVD safety certification.pdf
317.0KB
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12
Enterprise Qualifications
1、ISO9001.pdf
630.7KB
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2、ISO14001.pdf
1.5MB
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3、ISO45001.pdf
789.2KB
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